When you're a new real estate agent, you'll be spending a considerable amount of time learning the ropes of the trade. It's important, however, to also work on the people side of your business. Having clients feel satisfied with the level of service you're providing is integral to real estate, given that many agents do not formally advertise and, instead, rely solely on word of mouth to get new clients. In the hours that you'll spend with clients, you can make them feel comfortable and confident in your ability by using a number of key phrases, including these.
"I'll Get An Answer On That"
Real estate clients don't need their agents to know everything. In fact, many would prefer that an agent admits that he or she doesn't know the answer and pledges to find out, rather than provides a quick answer that may not be 100 percent accurate. Instead of trying to wow your clients by answering their questions quickly, give some honest thought to each question you're posed. You can often earn a client's confidence by admitting that you're not completely sure of the answer, but that you'll find out and get back to the client.
"You'll Be Hearing From Me By …"
One of the strongest qualities that a real estate agent can possess is respecting his or her clients' time. No clients want to submit a query and then wonder when their agent will respond. When your client text messages, emails, or calls you with a question about a property, for example, don't just say you'll get the information and pass it along when you can. Instead, give a specific timeline for your response. For example, you might say, "I'll be in touch with you by the end of the business day." This attitude will make your clients confident that you're reliable and in control.
"If I Were In Your Shoes"
Many real estate clients appreciate an agent who will help them by putting himself or herself in their shoes. Doing so shows that the agent is giving serious consideration to a situation and trying to identify what is best for his or her clients. For example, if you're representing a buyer, you might say that the buyer's offer is fair and if you were him or her, you wouldn't increase the amount of your offer — even if it might risk not getting a deal done. For help with finding a property, contact your local real estate agents.